All orders are packaged discreetly. All information on packaging is discreet.

Once your order is dispatched, the record of your order is stored at our Accounts Department for Taxation purposes only.

At Secrets of Australia®, we are committed to providing our customers with the best products and Service.
Only products that are faulty or otherwise returnable under a statutory warranty or a manufacturer’s warranty will be accepted for return. Freight costs will be factored in or waived accordingly.

Within 7 Days of Purchase

1. Unopened Products

As part of this commitment, we go beyond our legal requirements by offering a 7 day return policy for products returned in their original, unopened and undamaged packaging except those products sold on a "no return" basis.
A credit will be issued for the original purchase price of the product, less any associated freight costs.
Where products are sold on a "no return" basis we will bring this to your attention. Examples of products sold on a "no return" basis include sale products. The "no return" basis means that, unless the product is dead on arrival, damaged in transit, incorrectly shipped or otherwise returnable under a manufacturer’s warranty or by law, the product will not be accepted for return.

2. Opened Products

We will not accept any opened product for return unless the product is returnable under our Returns Policy, a manufacturer’s warranty or other contract or by law.

3. Dead On Arrival, Damaged In Transit or Incorrectly Shipped

If your product is dead on arrival, damaged in transit or incorrectly shipped, contact our Customer Service staff immediately upon receipt of the product. They can arrange to collect the goods for return transit.


We will test all products returned as "Dead on Arrival" or "Damaged in Transit" within 7 working days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing. If the product is defective or was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.


If you return a product claiming it was dead on arrival, damaged in transit or incorrectly shipped but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product or the product was shipped correctly, it will be returned to you.

You will be invoiced a processing fee and any freight costs associated with the return, payable within 30 days of receipt of invoice.

Outside 7 Days of Purchase

1. Return of Faulty Products

Products that do not match their Description or otherwise under Statutory Warranty . Upon receipt of a product claimed to be faulty, where the fault cannot be observed by our internal testing, we will forward the product to the manufacturer or its authorised service centre or agent for assessment.

If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate.

If the fault does not fit the above criteria and is not covered under the manufacturer’s warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair.

To return a product purchased at Secrets of Australia® you will need to request a Return Authorisation Number (RAN) by contacting our Customer Service Department. Secrets of Australia® will not accept goods for return which do not have a Return Authorisation Number issued in accordance with our Returns Policy.

Customer Service Department Returns and Manufacturers Returns

1. To request a Return through Secrets of Australia® Customer Service Department, you can either contact us via the website or phone our freecall number 1300 772 962.

We will need the following information, before we can issue you with a Return Authorisation Number (RAN):
• Name and contact details (original purchaser)
• Invoice Number or Order Number
• Part Number of product to be returned
• Item Serial Number(s)
• The number of items being returned
• Date on packing slip or invoice
• Whether the product box has been opened
• Reason for return


Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our warehouse within this period, or you will require a new Return Authorisation Number.


Please ensure that all products are suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.


Please do not write on or attach labels to the product being returned; otherwise, the return may not be accepted, as it will be deemed damaged.


A copy of the original packing slip, invoice, or other proof of purchase must be included with the returned product. The Return Authorisation Number should be clearly visible on the outside of the shipping carton and addressed to the address provided with the RAN Number.

2. Manufacturers Returns Policy and Manufacturers Warranty

Please note that all products are sold with a manufacturer’s warranty, unless otherwise noted.


If a product purchased from Secrets of Australia® develops a fault after 14 days from original purchase, we recommend that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.


If the manufacturer directs you to return the product to us as the retailer, then you should contact our Customer Service staff as soon as possible.


All claims for service not covered by any kind of warranty should, in the first instance, be directed to the manufacturer or its authorised service centre or agent.
Other than as required by statutory warranties, we reserve the right to refuse any returns that:
• are incomplete or missing parts
• are not in their original packaging
• show signs of physical damage
• include an invalid or expired Return Authorisation Numbers

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