Terms & Conditions

Issued by Secrets of Australia®

This Terms and Conditions document governs the use of Secrets of Australia® Online Service (the Service) including shopping with Secrets of Australia®. You can access this Agreement at any time from the bottom of any page of the site.

Purchasing from secretsofaustralia.com.au
Shopping at Secrets of Australia® gives customers convenient, quick, easy and secure shopping.

Products displayed on the site shopping areas can be purchased using Secure Online Mastercard, Visa Transaction facility.

Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

Secrets Of Australia  delivers to customers in Australia ONLY.

All prices in the shopping areas are in Australian dollars (AU$) and include GST (10% sales tax).  All prices are correct at time of publication.

There is a $10 postage and handling fee.

We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

DPS is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant:
Contact Details
If you have any queries regarding shopping with Secrets of Australia® please email sales@secretsofaustralia.com.au

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise us any material from the Service for public or commercial purposes.

Any changes to this policy will be posted here.

Delivery is via Australia Post. An authorised signatory needs to be at the delivery address to sign for and collect the goods and photo identification may be requested.

To assist us with processing your order, please provide your mobile phone number, as customers will be notified within 2-3 if we cannot fill your order.

Orders will take from 5 to 10 days to be delivered.

Before ordering please ensure that you have read and understood our Terms & Conditions, and Returns Policy.

At Secrets of Australia® we are committed to providing our customers with the best products and Service.
Only products that are faulty or otherwise returnable under a statutory warranty or a manufacturer’s warranty will be accepted for return. Freight costs will be factored in or waived accordingly.

Within 7 Days of Purchase

1. Unopened Products

As part of this commitment, we go beyond our legal requirements by offering a 7 day return policy for products returned in their original, unopened and undamaged packaging except those products sold on a "no return" basis.
A credit will be issued for the original purchase price of the product, less any associated freight costs.
Where products are sold on a "no return" basis we will bring this to your attention. Examples of products sold on a "no return" basis include sale products. The "no return" basis means that, unless the product is dead on arrival, damaged in transit, incorrectly shipped or otherwise returnable under a manufacturer’s warranty or by law, the product will not be accepted for return.

2. Opened Products

We will not accept any opened product for return unless the product is returnable under our Returns Policy, a manufacturer’s warranty or other contract or by law.

3. Dead On Arrival, Damaged In Transit or Incorrectly Shipped

If your product is dead on arrival, damaged in transit or incorrectly shipped, contact our Customer Service staff immediately upon receipt of the product. They can arrange to collect the goods for return transit.


We will test all products returned as "Dead on Arrival" or "Damaged in Transit" within 7 working days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing. If the product is defective or was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.


If you return a product claiming it was dead on arrival, damaged in transit or incorrectly shipped but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product or the product was shipped correctly, it will be returned to you.

You will be invoiced a processing fee and any freight costs associated with the return, payable within 30 days of receipt of invoice.

Outside 7 Days of Purchase

1. Return of Faulty Products

Products that do not match their Description or otherwise under Statutory Warranty . Upon receipt of a product claimed to be faulty, where the fault cannot be observed by our internal testing, we will forward the product to the manufacturer or its authorised service centre or agent for assessment.

If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate.

If the fault does not fit the above criteria and is not covered under the manufacturer’s warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair.